FAQ

Where Do You Ship?

We currently ship to the contiguous United States. Available shipping options and costs are displayed at checkout.

What Is Your Return Policy?

We offer a 30-day return window from the date of delivery. Please contact us before returning an item. Some conditions and exclusions may apply.

How Can I Track My Order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number to follow your delivery.
Query the website：Order Tracking

What Payment Methods Do You Accept?

We accept Shop Pay, Visa, Mastercard, American Express, UnionPay, Apple Pay, and Google Pay.

How Can I Contact Customer Support?

You can reach us at support@homelumiera.com. Our customer support team is available Monday through Saturday, 9 AM–6 PM HKT.