At Homelumiera, we are committed to providing quality home lighting and furniture products. We understand that sometimes you may need to return an item or request a refund. If you are not completely satisfied with your purchase, please review our 30-day return policy below.
This policy applies to purchases made through https://homelumiera.com.
1. Eligibility for Returns and Refunds
You may request a return within 30 days of receiving your order.
Returns may be accepted under the following circumstances:
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Defective or Damaged Products: If an item arrives damaged or has a confirmed quality issue, please contact us for assistance.
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Incorrect Products: If you receive an item different from the one you ordered, please contact our customer support team.
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Change of Mind: If you are not satisfied with your purchase for personal reasons, you may request a return within the 30-day return period, subject to the conditions below.
2. Reporting Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 72 hours of delivery.
Please provide your order number, a description of the issue, and clear photos or videos showing the product and its condition. Photos of the shipping packaging may also be requested.
Our team will review your request and determine an appropriate solution based on the circumstances.
3. Return Conditions
To qualify for a standard return:
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The product should be unused and in its original condition.
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The product should not have been installed, modified, or damaged after delivery.
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Original packaging, accessories, and included components should be retained where reasonably possible.
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Proof of purchase or your order number must be provided.
For safety and product-condition reasons, installed lighting products are generally not eligible for returns due to personal preference or other non-quality-related reasons. This restriction does not apply to valid defect claims or rights protected by applicable law.
Final Sale Items: Items marked as Final Sale are also eligible for returns under our standard 30-day return policy.
4. Return Process
To initiate a return, please contact our customer support team:
Email: support@homelumiera.com
Please include:
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Your order number.
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The reason for your return.
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Relevant product photos or videos, if applicable.
Our team will review your request and provide return instructions. Please wait for return authorization and confirmation of the return address before shipping any item back.
5. Return Shipping Costs
There are no additional handling fees for approved returns.
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Change-of-Mind Returns: If the return is due to personal preference, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping costs.
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Defective, Damaged, or Incorrect Items: If the issue is confirmed to be our responsibility, we will review the case and arrange an appropriate solution, including applicable return shipping arrangements.
Original outbound shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where the issue is our responsibility.
6. Return Address
Please send approved returns to the following address after receiving confirmation from our customer support team:
Homelumiera Returns
No. 36 Dongfang Road,
Shuncheng Industrial Area,
Guzhen Town, Zhongshan City,
Guangdong Province, China.
Please do not send returns without contacting us first.
7. Refund Process
Once your returned item has been received and inspected, we will notify you of the refund decision.
If approved:
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Refunds will be issued to the original payment method used for the purchase.
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We generally initiate the refund within 5–10 business days after the returned item has been received, inspected, and approved.
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After the refund has been initiated, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.
Actual processing times may vary depending on your bank, card issuer, or payment provider.
8. Order Cancellation
You may request to cancel your order before order processing begins.
Once your order has entered processing or has been shipped, cancellation may no longer be possible. In that case, the standard return policy will apply.
Please contact us as soon as possible if you wish to cancel an order.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
Website: https://homelumiera.com
Brand: Homelumiera
Company: LUMIERA HOME LIMITED
Email: support@homelumiera.com
Phone: !!!!!!
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM (HKT, UTC+8)
We reserve the right to update this policy from time to time. Any changes will be posted on this page.