At Homelumiera, we are committed to providing our customers with a convenient and reliable shopping experience. We work with shipping and logistics providers to deliver home lighting and furniture products to customers within our supported shipping area.
Please review the following shipping information before placing your order.
1. Order Processing Time
Orders are processed after payment has been successfully received and confirmed.
Our order processing time is:1–3 business days
Please allow additional time during holidays, promotional periods, or circumstances involving order verification and inventory availability.
Orders are generally not processed on Sundays or public holidays.
2. Delivery Time
After your order has been processed and shipped, the estimated transit time is:5–10 business days
Once your order has been shipped, a shipping confirmation email will be sent to the email address provided at checkout.
Delivery estimates are for reference only. Actual delivery times may vary due to carrier operations, weather conditions, destination, and other circumstances beyond our control.
3. Shipping Destinations
We currently ship to eligible addresses within the contiguous United States.
We do not currently offer shipping to Alaska, Hawaii, U.S. territories, or destinations outside our supported service area.
Shipping Country: United States (contiguous states).
4. Shipping Fees
Shipping fees are determined based on the total order amount.
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Orders that meet the applicable minimum purchase amount qualify for free shipping.
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Orders below the free shipping threshold may be subject to shipping fees.
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Any applicable shipping charges will be displayed at checkout before payment is completed.
Free Shipping Threshold: [Insert the confirmed order amount, e.g. $XX].
5. Change of Delivery Address
If you need to change your shipping address, please contact us as soon as possible after placing your order.
We can only guarantee an address change if the order has not entered processing or shipping. Once a package has been shipped or a tracking number has been issued, address changes may no longer be possible.
6. Order Tracking
We provide tracking numbers for shipped orders.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking information.
Please allow some time for the carrier to update the tracking information after receiving and scanning your package.
If you have questions about your shipment or tracking status, please contact our customer support team.
7. Order Cancellation
If you wish to cancel your order, please contact us before order processing begins.
Once your order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, our Refunds & Returns Policy will apply.
8. Delayed or Missing Packages
If your package is delayed or appears to be missing, please check the latest tracking information first.
If you need further assistance, contact us with your order number and tracking details. We will review the available shipping information and assist you with the next steps.
9. Damaged Packages
If your package arrives damaged, please contact us within 72 hours of delivery.
Please provide your order number and clear photos or videos of the damaged product and packaging. We will review your request in accordance with our Refunds & Returns Policy.
10. Return Address
Our return address is:
Homelumiera Returns
No. 36 Dongfang Road,
Shuncheng Industrial Area,
Guzhen Town, Zhongshan City,
Guangdong Province, China.
Please contact our support team before shipping your return to confirm the return authorization and shipping instructions.
11. Contact Us
For any shipping-related questions, please contact:
Website: https://homelumiera.com
Brand: Homelumiera
Company: LUMIERA HOME LIMITED
Email: support@homelumiera.com
Phone: !!!!!!
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM (HKT, UTC+8)
We reserve the right to update this Shipping Policy when necessary. Any updates will be posted on this page.